Refund Policy

At Aspire Software Consultancy we aim to deliver high-quality software products and services. This Refund Policy explains when refunds are available and how to request one. By purchasing our products or subscribing to our services you agree to the terms described below.

1. Services — Monthly / Recurring Contracts (No Refunds)

All payments for monthly, recurring, subscription-based, or ongoing service contracts — including consulting, implementation, managed services, support retainers, and other professional services — are non-refundable.

Key points:

• Payments processed for any monthly billing period cannot be canceled, refunded, or applied to future periods.
• Cancellation of a service stops future billing but does not create entitlement to a refund for the current billing period.
• Please review the service description, scope, and any applicable Service Level Agreement (SLA) before purchase.

2. Software Products — 5-Day Refund Window

For standalone software product purchases (one-time purchases of downloadable or license-based products) we offer a 5-calendar-day refund period starting from the purchase date, subject to the conditions below.

• Refund requests must be submitted within 5 calendar days of the purchase date.
• Refunds are granted only when the product has not been extensively used, modified, or irreversibly integrated into production environments.
• We reserve the right to verify usage before approving a refund request.
• Refunds, if approved, will be processed to the original payment method within 7–10 business days. Timing depends on the customer’s bank or payment provider.

3. Exceptions — When Refunds Are Not Provided

Refunds will not be provided under the following circumstances:

• Custom development, customization, integration, or implementation projects.
• Subscription renewals or automatic billing cycles after the initial paid period.
• Promotional, discounted, or trial purchases that specify non-refundable terms.
• Purchases of third-party software or services not owned or directly sold by Aspire Software Consultancy.

4. How to Request a Refund

To request a refund for an eligible software product purchase, please follow these steps:

1. Email our support team at support@aspiresoftwareconsultancy.com with the subject line: Refund Request — Order #[your order number].
2. Include the purchase date, order number, and a short explanation of the reason for the refund request.
3. Our team will acknowledge receipt within one business day and will verify eligibility. If additional information is required we will request it.

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